HKBN vs HKT 供應商大比拼 | HKBN vs HKT Provider Comparison

喺香港揀寬頻，大部分人最終都係喺 HKBN（香港寬頻）同 HKT（香港電訊）之間二揀一。兩間公司各有千秋，覆蓋範圍、價錢、合約條款以至附帶服務都有好大分別。呢篇文章會從多個角度做出全面比較，等你可以做一個最清楚嘅決定。

When choosing broadband in Hong Kong, most people end up deciding between two giants: HKBN (Hong Kong Broadband Network) and HKT (Hong Kong Telecommunications). Each provider has distinct strengths and weaknesses across pricing, coverage, contract terms, and bundled services. This comprehensive guide compares both providers across every dimension that matters, so you can make the most informed decision for your household.

公司背景 Company Backgrounds

HKBN 香港寬頻

HKBN 成立於 1999 年，最初係城市電訊（City Telecom）旗下嘅固網業務，由王維基創立。公司早期以提供低價固網電話服務起家，之後成功轉型成為寬頻服務供應商。2012 年城市電訊將香港電視業務分拆後，HKBN 獨立上市。2019 年，HKBN 收購了 WTT（匯港電訊），大幅擴大咗企業客戶嘅覆蓋。HKBN 一直以「性價比高」嘅形象見稱，強調以較低價格提供相若質素嘅服務。

HKBN was founded in 1999 as the fixed-line arm of City Telecom, established by Ricky Wong. The company originally disrupted the market with affordable fixed-line telephone services before pivoting to become a major broadband provider. After City Telecom spun off its television business in 2012, HKBN was listed independently on the Hong Kong Stock Exchange. In 2019, HKBN acquired WTT (Wharf T&T), significantly expanding its enterprise coverage. The brand has long positioned itself as the value-for-money challenger, offering competitive pricing to undercut the incumbent.

HKT 香港電訊

HKT 嘅前身係香港電話公司（Hong Kong Telephone Company），歷史可以追溯到 1925 年。2000 年，盈科數碼動力（Pacific Century CyberWorks）收購香港電訊（Cable & Wireless HKT），成立 PCCW。HKT 係 PCCW 集團旗下嘅電訊業務品牌，於 2011 年分拆以商業信託形式上市。HKT 擁有全港最龐大嘅固網基建，涵蓋幾乎所有住宅大廈。憑藉深厚嘅歷史根基同市場領導地位，HKT 嘅品牌形象偏向「穩定可靠」同「服務全面」。

HKT traces its roots back to the Hong Kong Telephone Company, originally established in 1925. In 2000, Pacific Century CyberWorks (PCCW) acquired Cable & Wireless HKT, creating the PCCW Group. HKT is the telecommunications arm of the PCCW Group, separately listed as a business trust since 2011. HKT operates the most extensive fixed-line infrastructure in Hong Kong, covering virtually every residential building in the territory. With nearly a century of heritage, HKT positions itself as the premium, reliable, and full-service provider.

網絡基建比較 Network Infrastructure Comparison

HKT 嘅最大優勢在於佢擁有全港最大嘅光纖網絡。由於繼承咗舊時香港電話公司嘅基建，HKT 嘅銅線同光纖網絡覆蓋全港超過 95% 嘅住宅單位。大部分屋苑都已經有 HKT 嘅 FTTH（光纖入屋）設備，部分較舊嘅大廈則採用 FTTB（光纖到大廈）+ VDSL 嘅方案。HKT 嘅骨幹網絡（backbone network）頻寬充裕，國際互聯頻寬亦佔全港最大份額。

HKT's greatest advantage is its unmatched fiber network. Inheriting infrastructure from the original Hong Kong Telephone Company, HKT's copper and fiber networks cover over 95% of residential units in Hong Kong. Most estates already have HKT FTTH (fiber-to-the-home) equipment installed, while some older buildings use FTTB (fiber-to-the-building) plus VDSL. HKT also commands the largest share of international backbone bandwidth in Hong Kong, which can mean more consistent speeds for overseas content.

HKBN 嘅光纖網絡覆蓋大約 240 萬個住戶，雖然唔及 HKT 咁全面，但喺主要住宅區嘅覆蓋已經相當完善。HKBN 喺 2000 年代大量投資自建光纖網絡，唔少屋苑同時有 HKT 同 HKBN 嘅光纖接入。HKBN 收購 WTT 之後，更進一步加強咗喺商業大廈嘅覆蓋。不過，喺部分較偏遠嘅地區或者較新嘅屋苑，HKBN 嘅覆蓋可能不及 HKT。

HKBN's fiber network covers approximately 2.4 million households. While not as extensive as HKT's, HKBN has strong coverage across most major residential areas. HKBN invested heavily in building its own fiber network during the 2000s, and many estates are served by both HKT and HKBN fiber. The WTT acquisition further strengthened HKBN's presence in commercial buildings. However, in more remote areas or some newer developments, HKBN coverage may lag behind HKT.

速度選擇 Speed Tiers Offered

兩間供應商都提供由 100Mbps 到 10Gbps 嘅速度選擇，但實際可用嘅速度取決於你所住大廈嘅基建。如果你嘅大廈用 FTTB，通常最高只能選 100Mbps 或 500Mbps；如果係 FTTH，就可以選 1Gbps 或以上。值得留意嘅係，HKT 嘅 10Gbps 服務覆蓋較廣，因為佢哋喺較多屋苑完成咗 XGS-PON 升級。HKBN 嘅 10Gbps 則仍然集中喺較新嘅屋苑。

Both providers offer speed tiers ranging from 100Mbps to 10Gbps, but your actual options depend on your building's infrastructure. FTTB buildings typically cap out at 100Mbps or 500Mbps, while FTTH buildings can access 1Gbps and above. Notably, HKT's 10Gbps service has wider coverage because they have completed XGS-PON upgrades in more estates. HKBN's 10Gbps offering is still concentrated in newer developments. For most users, 1Gbps remains the sweet spot, and both providers deliver comparable real-world speeds at this tier.

價錢比較 Pricing Comparison

價錢方面，HKBN 一直以較進取嘅定價策略見稱。以下係兩間供應商喺 24 個月合約下嘅大約月費比較（實際價格會因屋苑、推廣優惠同合約年期而有所不同）：

In terms of pricing, HKBN has traditionally been the more aggressive competitor. Below is an approximate monthly fee comparison on 24-month contracts. Note that actual prices vary significantly by estate, promotional offers, and contract length:

整體嚟講，HKBN 喺每個速度級別都比 HKT 平大約 $20-70，尤其喺 1Gbps 呢個最多人選嘅速度，差距明顯。不過 HKT 有時會透過捆綁流動電話服務或者舊客戶優惠黎拉近差距。續約時兩間公司都會提供額外折扣，所以最終實付價格往往比標價低。

Overall, HKBN is around $20-70 cheaper per month at each speed tier, with the gap most noticeable at 1Gbps, the most popular speed. However, HKT sometimes narrows this gap through mobile service bundles or loyalty offers for existing customers. Both providers offer additional discounts at renewal time, so the final price paid is often lower than the listed rate. It always pays to negotiate, especially if you are an existing customer approaching contract end.

合約條款 Contract Terms

HKBN 同 HKT 都主要提供 24 個月同 36 個月嘅合約選擇。一般嚟講，36 個月合約嘅月費會比 24 個月合約平 $10-30，但你要承諾更長嘅合約期。HKBN 過去試過提供 12 個月嘅短期合約，但通常月費會明顯較高。HKT 亦有推出過「免合約」嘅月費計劃，月費通常比合約價高出 40-60%。

Both HKBN and HKT primarily offer 24-month and 36-month contract options. Generally, 36-month contracts save you $10-30 per month compared to 24-month terms, at the cost of a longer commitment. HKBN has occasionally offered 12-month short-term contracts, though the monthly fee is noticeably higher. HKT has also introduced "no-contract" monthly plans, but these typically cost 40-60% more than contracted rates.

提前終止合約方面，兩間公司都會收取罰款，通常係剩餘月份嘅月費總和。例如你喺 24 個月合約做到第 12 個月想取消，就要付餘下 12 個月嘅月費作為提前終止費用。搬屋嘅話，如果新地址有覆蓋，兩間公司一般都允許免費轉址（但可能會重新計算合約期）。如果新地址冇覆蓋，HKT 通常比 HKBN 更彈性，因為佢嘅覆蓋範圍更大，所以遇到唔覆蓋嘅情況相對較少。

For early termination, both companies charge a penalty equal to the sum of remaining monthly fees. For example, cancelling at month 12 of a 24-month contract means paying 12 months of fees as an early termination charge. For house moves, if the new address has coverage, both providers generally allow free address transfers, though the contract term may restart. If the new address lacks coverage, HKT tends to be more flexible since its coverage is wider and you are less likely to encounter a gap in the first place.

捆綁服務比較 Bundled Services

電視服務 TV Services

HKT 可以捆綁 Now TV 同 Now E，提供英超、歐聯、中超等體育直播以及大量娛樂頻道。Now TV 嘅體育內容喺香港可以話係獨市生意，如果你係體育迷，呢點會係揀 HKT 嘅一大理由。HKBN 則可以捆綁 myTV SUPER，提供 TVB 嘅綜藝節目、劇集同新聞頻道，加上部分國際頻道。myTV SUPER 嘅月費一般較 Now TV 低，適合鍾意睇本地節目嘅家庭。

HKT offers bundles with Now TV and Now E, providing live sports including English Premier League, UEFA Champions League, and Chinese Super League, alongside extensive entertainment channels. Now TV's sports content is virtually unrivalled in Hong Kong, making it a compelling reason for sports fans to choose HKT. HKBN bundles with myTV SUPER, offering TVB variety shows, dramas, and news channels plus selected international channels. myTV SUPER's monthly fee is generally lower than Now TV, making it suitable for families who enjoy local programming.

流動電話 Mobile Services

HKT 嘅一大優勢係可以同旗下嘅 csl. 或者 1010 流動電話服務做捆綁優惠。同時訂購寬頻 + 手機月費計劃，通常可以額外慳 $30-80/月。HKBN 近年亦推出咗自己嘅 MVNO 流動服務，使用 SmarTone 嘅網絡，價格同樣具競爭力。不過，HKT 嘅 csl. 網絡喺 5G 覆蓋同速度方面仍然領先，如果你追求最佳嘅流動網絡體驗，HKT 嘅捆綁方案會更有吸引力。

A significant HKT advantage is the ability to bundle with its csl. or 1010 mobile services. Subscribing to broadband plus a mobile plan together typically saves an additional $30-80/month. HKBN has also launched its own MVNO mobile service in recent years, operating on SmarTone's network, with competitive pricing. However, HKT's csl. network still leads in 5G coverage and speed. If you want the best mobile network experience alongside your broadband, HKT's bundle deal is more attractive.

客戶服務質素 Customer Service Quality

老實講，香港嘅寬頻供應商客戶服務一直被人詬病，HKBN 同 HKT 都唔例外。不過兩者喺服務質素上確實有啲分別。HKT 嘅客服熱線通常比較容易打通，等候時間相對較短，呢個可能同佢投入更多資源有關。HKT 嘅技術支援團隊亦被認為整體專業度較高，可能係因為佢哋有更長嘅培訓歷史同更成熟嘅流程。

Let us be honest: customer service at Hong Kong broadband providers has long been a source of frustration, and neither HKBN nor HKT is perfect. That said, there are differences. HKT's customer service hotline is generally easier to reach with shorter wait times, likely due to greater resource investment. HKT's technical support team is also considered more professionally knowledgeable overall, perhaps owing to their longer training history and more mature processes.

HKBN 嘅客服有時被批評等候時間較長，但近年有明顯改善，尤其係透過 app 同 WhatsApp 嘅自助服務渠道。HKBN 嘅 app 做得比較好，用戶可以喺 app 入面直接管理帳戶、查詢帳單、報障同預約上門服務，減少咗打電話嘅需要。整體嚟講，如果你偏好電話溝通，HKT 稍勝；如果你鍾意用 app 自助處理，兩者差距唔大。

HKBN's customer service has been criticized for longer wait times, but has improved noticeably in recent years, particularly through self-service channels via their app and WhatsApp. HKBN's app is well-designed, allowing users to manage accounts, check bills, report faults, and book on-site visits directly, reducing the need for phone calls. Overall, if you prefer phone communication, HKT has a slight edge. If you are comfortable with app-based self-service, the gap between the two narrows considerably.

覆蓋範圍 Coverage Areas

HKT 嘅覆蓋係全港最廣泛嘅，幾乎所有住宅大廈都有 HKT 嘅接入點。特別喺新界鄉村地區、離島同較偏遠嘅屋苑，HKT 往往係唯一嘅光纖選擇。喺市區嘅公屋同居屋，HKT 亦幾乎百分百覆蓋。

HKT has the most extensive coverage in Hong Kong, with access points in virtually every residential building. In New Territories villages, outlying islands, and more remote estates, HKT is often the only fiber option available. In urban public housing and HOS estates, HKT also has near-complete coverage.

HKBN 嘅覆蓋主要集中喺市區同主要住宅區，包括大部分私人屋苑同相當多嘅公屋。喺港島、九龍同新界主要新市鎮，HKBN 嘅覆蓋同 HKT 相若。不過，喺村屋、丁屋同部分較舊嘅單棟大廈，HKBN 嘅覆蓋就明顯不足。如果你住喺較偏遠嘅地方，建議先喺我哋嘅網站查詢覆蓋情況再做決定。

HKBN's coverage is concentrated in urban areas and major residential districts, including most private estates and a significant number of public housing estates. In Hong Kong Island, Kowloon, and major New Territories new towns, HKBN coverage is comparable to HKT. However, in village houses, indigenous lots, and some older standalone buildings, HKBN coverage is noticeably lacking. If you live in a more remote area, we recommend checking coverage on our site before making a decision.

安裝體驗同設備 Installation Experience & Equipment

安裝方面，兩間公司嘅流程大致相似。登記後通常需要 3-7 個工作天安排上門安裝，如果你嘅大廈已經有佢哋嘅設備，安裝過程一般只需 1-2 個鐘頭。HKT 由於覆蓋更廣泛，佢嘅技術人員分佈更密集，有時可以安排更快嘅安裝日期。HKBN 嘅安裝等候時間有時會稍長，特別係喺繁忙季節（例如搬屋旺季 8-9 月）。

The installation process is broadly similar for both providers. After sign-up, on-site installation is typically scheduled within 3-7 working days. If your building already has the provider's equipment, installation usually takes 1-2 hours. HKT, with its wider coverage, has more densely deployed technicians and can sometimes offer faster installation dates. HKBN's wait times can be slightly longer, especially during peak moving seasons (August-September).

設備方面，HKT 通常提供自家品牌嘅光纖路由器（ONT + Router 一體機），近年嘅型號支援 Wi-Fi 6。HKBN 同樣提供路由器，但款式可能因推廣活動而有所不同。兩間公司嘅標準路由器功能大致相當，但如果你對 Wi-Fi 覆蓋有較高要求（例如大面積單位），建議自己額外購買高質素嘅路由器或 Mesh Wi-Fi 系統。

For equipment, HKT typically provides its own branded fiber router (combined ONT + Router), with recent models supporting Wi-Fi 6. HKBN also provides a router, though the model may vary depending on current promotions. The standard routers from both companies are functionally comparable, but if you have demanding Wi-Fi coverage needs (such as a large flat), we recommend purchasing a higher-quality router or Mesh Wi-Fi system separately.

取消政策 Cancellation Policies

喺合約期內取消需要支付提前終止費用，兩間公司嘅計算方法相似（剩餘月份 x 月費）。合約到期後，兩間公司都會自動轉為按月收費，月費可能會比合約期內高。建議喺合約到期前 1-2 個月開始同供應商傾續約優惠，通常可以攞到比標準價格更好嘅deal。注意，HKBN 同 HKT 都需要提前 30 日通知先可以取消服務，否則可能會多收一個月嘅月費。

Cancelling within the contract period requires an early termination fee, calculated similarly by both providers (remaining months multiplied by monthly fee). After the contract expires, both automatically switch to a month-to-month arrangement, often at a higher rate. We recommend starting renewal negotiations 1-2 months before your contract ends, as you can usually secure a better deal than the standard price. Note that both HKBN and HKT require 30 days advance notice for cancellation, otherwise you may be charged an additional month.

邊個更適合你？Which Provider Suits You Best?

慳錢型用戶 Budget-Conscious Users

如果價格係你最大嘅考慮因素，HKBN 通常係更好嘅選擇。佢喺每個速度級別都提供較低嘅月費，24 個月合約期內可以慳到 $500-1,700。HKBN 嘅入門級 100Mbps 計劃對一般上網、串流同社交媒體用途已經足夠。

If price is your top priority, HKBN is generally the better choice. It offers lower monthly fees at every speed tier, saving you $500-1,700 over a 24-month contract. HKBN's entry-level 100Mbps plan is sufficient for general browsing, streaming, and social media use.

追求優質體驗嘅用戶 Premium Experience Seekers

如果你追求最穩定嘅網絡、最全面嘅服務同最好嘅客戶支援，HKT 會係更理想嘅選擇。HKT 嘅骨幹網絡頻寬更充裕，國際線路質素較高，加上 Now TV 嘅體育內容同 csl. 嘅流動服務捆綁，可以提供一站式嘅通訊娛樂體驗。

If you want the most stable network, the most comprehensive service, and the best customer support, HKT is the stronger choice. HKT's backbone bandwidth is more generous, international routing quality is higher, and the bundled Now TV sports content plus csl. mobile service provides a one-stop communication and entertainment experience.

家庭用戶 Family Users

家庭用戶需要考慮多人同時上網嘅情況，1Gbps 或以上嘅速度會比較理想。如果家中有人鍾意睇 TVB 節目，HKBN + myTV SUPER 嘅組合性價比最高。如果家中有人係體育迷（英超、歐聯），咁 HKT + Now TV 就係必然之選。另外，如果全家人都用 csl. 電話，HKT 嘅家庭捆綁優惠可以大幅減低整體通訊開支。

Families need to consider simultaneous usage, making 1Gbps or higher ideal. If family members enjoy TVB programming, the HKBN + myTV SUPER combination offers the best value. If someone in the household is a sports fan (Premier League, Champions League), then HKT + Now TV is the clear winner. Additionally, if everyone in the family uses csl. mobile, HKT's family bundle deals can significantly reduce overall telecommunications costs.

遊戲玩家 Gamers

對於遊戲玩家，延遲（ping）同穩定性比單純嘅下載速度更重要。HKT 嘅國際互聯頻寬較大，連接海外遊戲伺服器（日本、韓國、東南亞）時通常有較低嘅延遲。如果你主要玩亞洲伺服器嘅遊戲，HKT 嘅表現一般較好。但如果預算有限，HKBN 嘅 1Gbps 計劃亦足以應付大部分線上遊戲需求，ping 值差距通常只有 5-15ms。

For gamers, latency (ping) and stability matter more than raw download speed. HKT's larger international interconnection bandwidth typically means lower latency when connecting to overseas game servers (Japan, Korea, Southeast Asia). If you mainly play games on Asian servers, HKT generally performs better. However, if budget is a concern, HKBN's 1Gbps plan is perfectly adequate for most online gaming needs, with ping differences typically only 5-15ms.

總結 Final Verdict

無論你最終揀邊間，最重要嘅係先確認你嘅地址有冇覆蓋，然後比較當時嘅最新優惠。因為兩間供應商嘅價錢同推廣活動經常轉變，今日嘅最佳選擇可能下個月就唔同。歡迎透過我哋嘅 WhatsApp 查詢，我哋可以同時比較兩間公司喺你地址嘅最新報價，幫你搵到最適合嘅方案。

Whichever provider you lean towards, the most important step is to first confirm coverage at your address, then compare the latest promotional offers. Both providers' prices and promotions change frequently, so today's best deal might differ next month. Feel free to reach out via our WhatsApp, and we can compare the latest quotes from both providers at your specific address to help you find the best plan.